CUSTOMER SUPPORT

Technical help, without the phone-tree runaround.

Create and track support requests for your department’s YourPD-WEB portal. Your existing agency sign-in controls access.

01

Sign in securely

Sign in here with your department's Google or Microsoft account, or choose Support → Technical Support inside your agency portal.

02

Reply, attach a screenshot, and see ticket status without emailing report content back and forth.

03

Requests are reviewed during published support hours. Platform-unavailable tickets are clearly prioritized.

SUPPORT QUEUE

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Select a ticket to view its conversation.

HELP CENTER

Confirm you are using the work account approved by your agency administrator. If access was recently added, sign out completely and try again.

Use JPEG, PNG, or WebP. Support screenshots are limited to 5 MB. Never include report photographs or identifying information.

Refresh the page once, then close and reopen the browser tab. If the issue remains, include the page name and browser type in your ticket.

Select Platform unavailable only when the application cannot be used. This does not create a 24/7 emergency-response obligation.

SERVICE STATUS

Checking ticket API and database connectivity.

This status confirms the support ticket service itself. It does not represent every agency portal or third-party identity provider.