:root{color-scheme:light;--ink:#122033;--muted:#5b6b7e;--paper:#f7f9fc;--card:#fff;--line:#dbe5ef;--pine:#173d66;--pine-2:#102c4c;--sage:#e9f2fa;--gold:#ef8b3a;--red:#b34848;--shadow:0 18px 50px rgba(16,44,76,.12);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--paper);color:var(--ink);min-height:100vh}button,input,select,textarea{font:inherit}button{cursor:pointer}.site-header{height:78px;padding:0 clamp(20px,5vw,72px);display:flex;align-items:center;justify-content:space-between;background:rgba(247,249,252,.93);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;backdrop-filter:blur(14px)}.brand{display:flex;align-items:center;gap:12px;color:var(--ink);text-decoration:none}.brand-mark{width:28px;height:28px;object-fit:contain}.brand b,.brand small{display:block}.brand b{font-size:1.03rem;letter-spacing:.02em}.brand small{color:var(--muted);font-size:.53rem;letter-spacing:.1em;text-transform:uppercase;margin-top:2px}.site-header nav{display:flex;align-items:center;gap:5px}.nav-button{border:0;background:transparent;padding:10px 12px;border-radius:9px;color:#44546a;font-weight:650;font-size:.85rem}.nav-button:hover,.nav-button.active{background:var(--sage);color:var(--pine-2)}main{width:min(1440px,calc(100% - 40px));margin:0 auto;min-height:calc(100vh - 148px)}.view{padding:64px 0}.eyebrow{font-size:.67rem;letter-spacing:.18em;font-weight:800;color:#2871aa;margin:0 0 12px;text-transform:uppercase}.hero{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(300px,.65fr);gap:56px;align-items:center;padding:40px 0 60px}.hero h1,.page-heading h1,.prose-view>h1{font-size:clamp(38px,5.4vw,64px);line-height:1;letter-spacing:-.045em;font-weight:900;margin:0;max-width:900px;color:#102a48}.hero-copy{font-size:20px;line-height:1.65;color:var(--muted);max-width:760px;margin:28px 0}.hero-actions,.form-actions{display:flex;gap:12px;align-items:center}.primary,.secondary{border-radius:8px;padding:12px 18px;font-weight:800;border:1px solid transparent;font-size:.85rem}.primary{background:var(--pine);color:#fff;box-shadow:0 8px 18px rgba(23,61,102,.18)}.primary:hover{background:var(--pine-2)}.secondary{background:var(--card);border-color:var(--line);color:var(--ink)}.availability-card{background:var(--pine-2);color:#fff;padding:32px;border-radius:14px;box-shadow:var(--shadow);min-height:250px}.availability-card .eyebrow{color:#9dc9e8;margin-top:30px}.availability-card h2{font-size:1.7rem;line-height:1.15;font-weight:800;letter-spacing:-.02em;margin:8px 0 14px}.availability-card p:last-child{color:#c3d6e8;line-height:1.55}.status-dot{width:14px;height:14px;border-radius:50%;display:inline-block;background:#e0a655;box-shadow:0 0 0 6px rgba(224,166,85,.18)}.status-dot.online{background:#39ad73;box-shadow:0 0 0 6px rgba(57,173,115,.18)}.status-dot.offline{background:#d9615c;box-shadow:0 0 0 6px rgba(217,97,92,.18)}.policy-grid,.help-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.policy-grid article,.help-grid article{background:var(--card);border:1px solid var(--line);padding:28px;border-radius:12px}.policy-grid article>span{font:800 12px ui-monospace,monospace;color:var(--gold)}.policy-grid h2,.help-grid h2{font-size:1.4rem;line-height:1.2;font-weight:800;letter-spacing:-.02em;margin:18px 0 12px;color:#173b5e}.policy-grid p,.help-grid p{color:var(--muted);line-height:1.6;margin:0}.safety-banner{margin-top:24px;background:#fff7e7;border:1px solid #ebd5aa;padding:17px 20px;border-radius:10px;display:flex;gap:12px;align-items:flex-start}.safety-banner strong{white-space:nowrap}.safety-banner span{color:#665b46}.safety-banner.compact{margin:18px 0 24px}.page-heading{display:flex;justify-content:space-between;align-items:flex-end}.page-heading h1{font-size:44px}.page-heading p:last-child{color:var(--muted);margin:12px 0 0}.ticket-layout{display:grid;grid-template-columns:minmax(320px,.78fr) minmax(0,1.55fr);gap:20px;align-items:start}.ticket-list-card,.ticket-detail-card{background:var(--card);border:1px solid var(--line);border-radius:12px;min-height:560px;box-shadow:0 8px 30px rgba(16,44,76,.06);overflow:hidden}.ticket-toolbar{display:grid;grid-template-columns:1fr 145px;gap:8px;padding:14px;border-bottom:1px solid var(--line)}input,select,textarea{width:100%;border:1px solid #cbd7e3;border-radius:7px;background:#fff;color:var(--ink);padding:11px 12px;outline:none}input:focus,select:focus,textarea:focus{border-color:var(--pine);box-shadow:0 0 0 3px rgba(23,61,102,.12)}textarea{resize:vertical}.ticket-row{width:100%;border:0;border-bottom:1px solid #eaf0f6;background:#fff;text-align:left;padding:16px;display:grid;gap:7px;color:var(--ink)}.ticket-row:hover,.ticket-row.active{background:#f2f7fc}.ticket-row.active{box-shadow:inset 3px 0 var(--pine)}.ticket-row-top,.ticket-row-bottom{display:flex;align-items:center;justify-content:space-between;gap:10px}.ticket-row strong{font:800 12px ui-monospace,monospace;color:var(--pine)}.ticket-row b{font-size:15px}.ticket-row small,.ticket-row time{color:var(--muted);font-size:12px}.status,.priority{display:inline-flex;border-radius:999px;padding:4px 8px;font-size:11px;font-style:normal;font-weight:750}.status{background:#e9eef5;color:#3c5170}.priority{background:#f1eee6;color:#755e34}.priority-platform_unavailable{background:#f8e1e1;color:var(--red)}.ticket-detail-card>article>header{padding:24px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:20px}.ticket-detail-card h2{font-size:1.7rem;line-height:1.15;font-weight:800;letter-spacing:-.02em;margin:6px 0;color:#102a48}.ticket-detail-card header p{color:var(--muted);margin:0}.ticket-number{font:800 12px ui-monospace,monospace;color:var(--pine)}.ticket-description{padding:24px;line-height:1.65;border-bottom:1px solid var(--line)}.conversation{padding:24px;display:grid;gap:12px;background:#fafbfd}.comment{border:1px solid var(--line);border-radius:10px;padding:16px;background:#fff}.comment.internal{background:#fff7e7;border-color:#ead3a7}.comment div{display:flex;justify-content:space-between;gap:12px}.comment span{font-size:12px;color:var(--muted)}.comment p{line-height:1.55;margin:10px 0 0}.reply-form,.admin-controls{padding:20px 24px;border-top:1px solid var(--line)}.reply-form label,.ticket-form label{display:grid;gap:7px;font-weight:700;color:#33445c}.private-note{display:flex!important;grid-template-columns:auto 1fr!important;align-items:center;margin:10px 0}.private-note input{width:auto}.admin-controls{display:flex;gap:10px;align-items:end;background:#f4f7fb}.admin-controls label{display:grid;gap:5px;font-size:12px}.admin-controls .secondary{margin-bottom:0}.attachments{padding:0 24px 20px}.attachments button{border:0;background:var(--sage);padding:9px 12px;border-radius:8px;color:var(--pine)}.empty{padding:28px;color:var(--muted);text-align:center}.detail-empty{min-height:560px;display:grid;place-content:center}.detail-empty span{font-size:32px}.prose-view{max-width:1100px}.prose-view>h1{font-size:48px;margin-bottom:36px}.help-grid{grid-template-columns:repeat(2,1fr)}.status-panel{display:flex;gap:22px;align-items:flex-start;background:var(--card);border:1px solid var(--line);padding:30px;border-radius:12px}.status-panel h2{font-size:1.7rem;font-weight:800;letter-spacing:-.02em;margin:0 0 10px}.status-panel p{color:var(--muted)}.status-note{color:var(--muted);line-height:1.6}dialog{width:min(680px,calc(100% - 28px));border:0;border-radius:14px;padding:0;box-shadow:0 28px 90px rgba(10,25,45,.28)}dialog::backdrop{background:rgba(10,25,45,.56);backdrop-filter:blur(3px)}.dialog-close{position:absolute;right:13px;top:10px}.dialog-close button{border:0;background:transparent;font-size:28px;color:var(--muted)}.ticket-form{padding:34px;display:grid;gap:17px}.ticket-form h2{font-size:1.9rem;font-weight:800;letter-spacing:-.02em;margin:0 0 5px}.signin-panel{padding:34px;display:grid;gap:6px}.signin-panel h2{font-size:1.9rem;font-weight:800;letter-spacing:-.02em;margin:0 0 12px}.signin-agency-list,.signin-provider-list{display:grid;gap:10px;margin-top:8px}.signin-agency-button,.signin-provider{display:flex;align-items:center;justify-content:space-between;width:100%;border:1px solid var(--line);border-radius:9px;padding:14px 16px;background:#fff;color:var(--ink);font-weight:700;font-size:.9rem;text-align:left;text-decoration:none}.signin-agency-button:after{content:"→";color:var(--muted)}.signin-agency-button:hover,.signin-provider:hover{border-color:var(--pine);background:var(--sage)}#signin-back-button{margin-top:14px;justify-self:start}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.form-message{min-height:20px;color:var(--red);margin:0}.center-card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:50px;text-align:center;max-width:520px;margin:100px auto}.spinner{width:34px;height:34px;border:3px solid var(--sage);border-top-color:var(--pine);border-radius:50%;animation:spin .8s linear infinite;margin:0 auto 20px}@keyframes spin{to{transform:rotate(360deg)}}footer{height:70px;padding:0 clamp(20px,5vw,72px);border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;color:var(--muted);font-size:13px}[hidden]{display:none!important}
@media(max-width:850px){.site-header{height:auto;padding:12px 18px;flex-wrap:wrap;row-gap:10px}.site-header nav{width:100%;overflow-x:auto;justify-content:flex-start;gap:2px}.nav-button{padding:9px 10px;white-space:nowrap;flex:0 0 auto}.brand small{display:none}main{width:min(100% - 24px,720px)}.view{padding:36px 0}.hero{grid-template-columns:1fr;gap:24px;padding-top:16px}.hero h1{font-size:40px}.availability-card{min-height:0}.policy-grid,.help-grid{grid-template-columns:1fr}.safety-banner{display:grid}.safety-banner strong{white-space:normal}.page-heading{align-items:flex-start}.page-heading h1,.prose-view>h1{font-size:36px}.ticket-layout{grid-template-columns:1fr}.ticket-list-card{min-height:0;max-height:440px;overflow:auto}.ticket-detail-card{min-height:420px}.detail-empty{min-height:420px}.form-grid{grid-template-columns:1fr}.admin-controls{flex-wrap:wrap}footer{padding:0 18px;gap:15px}}
@media(max-width:520px){.brand b{font-size:16px}.brand-mark{width:24px;height:24px}.nav-button{font-size:13px;padding:8px 8px}.hero h1{font-size:32px}.hero-copy{font-size:17px}.hero-actions,.form-actions{align-items:stretch;flex-direction:column}.ticket-toolbar{grid-template-columns:1fr}.page-heading{display:grid;gap:18px}.page-heading .primary{width:100%}.ticket-form{padding:28px 20px}.comment div{display:grid}.ticket-detail-card>article>header{display:grid}.safety-banner.compact{font-size:14px}footer{height:auto;min-height:70px;display:grid;padding-top:15px;padding-bottom:15px}}